Cancellation Policy

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Cancellation by Participants:

• Less than one (1) week before activity day, NO refund and NO reschedule.

• Less than three (3) weeks but more than one(1) week before activity day, NO refund but we can reschedule but subject to availability and can only be done once.

• More than three (3) weeks before activity day, 100% refund or we can reschedule but subject to availability and can be done only once.​

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Cancellation by Skytrex:

• In the event of rain, which resulted in the cancelling of activity, a reschedule voucher will be given at the venue for future reschedule.

• All rescheduling can only be done ONCE. Please call 013 – 276 9841 within one month from the date of cancellation or date of activity, whichever is earlier.

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SKYTREX reserves the right to cancel any booking without assigning any reason and in such event, SKYTREX will use all its reasonable endeavor to inform the Participant of such cancellation. The Participants shall be entitled to a full refund but no other compensation shall be payable for any losses, directly or indirectly incurred from such cancellation.

Whilst every attempt is made to ensure that all activities run as scheduled, SKYTREX reserves the right to cancel the activities for reasons beyond the control of SKYTREX, which include but not limited to thunderstorm, lightning, high winds, extreme weather conditions or in the interest of safety. In such event, no refund, whether in part or in full, shall be made to the Participants. SKYTREX may, at its sole discretion, offer an alternative date or time to carry out the activities.